Claude Certification Guides
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CCAO-FDomain 7 · 10%

Troubleshooting and Optimisation

Fix bad output, handle refusals and limits, and get consistently better results.

  1. 7.1Diagnosing Bad OutputA symptom-to-cause guide for disappointing results, so you fix the actual problem (brief, context, knowledge, model or conversation) instead of retrying at random.9 min
  2. 7.2Refusals, Limits and Long ConversationsWhy Claude sometimes declines, how to respond legitimately, how usage and conversation limits behave, and how to keep long pieces of work productive.9 min
  3. 7.3Prompt Patterns That Reliably WorkA dozen reusable prompt patterns for business tasks, each with when to use it and a copyable example, drawing together the techniques from the rest of the course.9 min