Stakeholder Communication & Lifecycle Management

Communicate with stakeholders, run pilots, manage change and own the solution lifecycle.

1. 6.1Building the Business CaseHow to construct a business case for a Claude solution that survives finance review, with honest total cost of ownership, measurable benefits, risk adjustment and a pilot that is designed to produce the evidence.9 min
2. 6.2From Pilot to ProductionHow to run a Claude pilot that produces transferable evidence, the readiness criteria that separate a successful pilot from a production system, and a staged rollout with an operating model that keeps it healthy.10 min
3. 6.3Explaining Capabilities and LimitsHow to give executives, product owners and users an accurate mental model of what Claude systems can and cannot do, how to talk about accuracy and risk, and how to demo and document without over-promising.9 min
4. 6.4Model Migration and DeprecationsHow the Claude model lifecycle works, why migrations break systems that assumed stability, and a repeatable process for moving routes to a new model without regressing quality, cost or behaviour.10 min
5. 6.5Documentation, Runbooks and HandoverWhat must be documented for a Claude system to be operated and changed safely by people who did not build it, how to write runbooks for AI-specific incidents, and how to hand over without losing the knowledge that keeps the system working.9 min